Employment Opportunities in the Credit Union Industry
The Association of Vermont Credit Unions is not liable for the content, veracity, or continued availability of any position listed below. If your credit union has a job listed here that is no longer valid, please be sure to notify us. To submit a new position, please email it to us, along with a date by which you would like it removed.  Most recent update: 8/19/16.
Quality Control/System Specialist - Vermont Federal Credit Union (8/19)

Job Description: The Quality Control/System Specialist primary responsibilities are to handle all closed end consumer loan quality control checks, including home equities, document control of all lending documentation and a system support specialist for the consumer lending origination software.

Major Responsibilities and Duties:
  • Performs audits on all closed end consumer loans to confirm compliance. Coordinates with loan officers to obtain corrected documents.
  • Monitor and control the centralized filing and image archiving system with timely follow-up on missing documents and files.
  • Provides support with the administration of consumer loan origination system.
  • Ensure that documents that are imaged are checked for quality control. Maintains the control of physical documents.
  • Maintain a working knowledge of the credit union’s loan standards and governmental regulations.
  • Monitors data change report to ensure proper documentation is submitted with the change. Follows up with employee to obtain missing components.
  • Maintain a professional, courteous and friendly atmosphere for members and co-workers.
Job Requirements:
  • Three to five years os similar or related experience
  • Knowledge of the mortgage secondary market is a plus
  • Strong written and verbal communication, attention to detail, courtesy, and tact are essential elements.
  • Commitment to the Credit Union’s Service Promises is required
To apply, please visit their website: www.vermontfederal.org Please be sure to attach your resume. Applications without an attached resume will be considered incomplete. E.O.E.
Secondary Market Specialist - Vermont Federal Credit Union (8/12)

Job Description: The Secondary Market Specialist is part of our Loan Servicing Team. The primary responsibilities are to handle the servicing of our residential loan portfolio, from loan set up to secondary market investor relations.

Major Responsibilities and Duties:
The Secondary Market Specialist does a variety of mortgage lending support functions including:
  • Importing all new mortgage loans into core system.
  • Funding and delivering mortgage loans to the secondary market along with the necessary documentation.
  • Resolving any certification issues or errors with the delivered investor loans.
  • Conducting quality control audit on sampling of mortgage loan files.
  • Performing daily and monthly investor remittance, reporting, and reconciliation.
  • Managing the timely resolution of mortgage servicing helpdesk inquires and requests.
  • Overseeing setup, analysis, reconciliation, and processing of all escrow payments for taxes and insurance.
  • Maintaining all private mortgage insurance certificates, reporting, and payment.
  • Processing mortgage payoffs and discharges.
  • Performing analysis on requests for loan subordination and partial release.
  • Delivering outstanding service that is in alignment with the Credit Union’s Service Promises.
Job Requirements:
  • Minimum of 2 years’ experience in accounting or financial services
  • Knowledge of the mortgage secondary market is a plus
  • Strong written and verbal communication, attention to detail, courtesy, and tact are essential elements.
  • Commitment to the Credit Union’s Service Promises is required
To apply, please visit their website: www.vermontfederal.org Please be sure to attach your resume. Applications without an attached resume will be considered incomplete. E.O.E.
Group Operations Manager - New England Federal Credit Union (8/12)

NEFCU has created a new position to manage programmatic, operational and risk requirements, for the Deposit Services and Plastic Card delivery groups, as well as manage programmatic and procedural response to BSA. This position reports to the CFO and is responsible within these work groups for adapting policies and procedures in response to internal control, compliance and risk management requirements, and for internal and external service standards within the operations group.

The successful candidate will be a programmatic and systems level thinker, capable of analyzing and responding to changing conditions with clear, actionable and effective solutions. Expert level knowledge in card services, deposit operations, and BSA is required. Experience supervising staff and working cooperatively to meet team and cross functional goals and outcomes is essential for success.

A Bachelor’s degree or satisfactory combination of education and experience is required. A minimum of 5 years banking experience with programmatic responsibility for Deposit Operations, Debit and Credit Card Operations, and BSA is required. Strong Excel and Microsoft Office skills are critical for success in the position.

Qualified candidates should submit a letter of introduction illustrating interest in the position. Please note the Group Operations Manager in the subject line and forward this letter of interest via email to Jack Ewell - ewell(at)NEFCU.com.

Alternatively, qualified candidates may apply by visiting their website at http://www.nefcu.com/about-nefcu/careers-at-nefcu.html. E.O.E.
Branch Manager II (Barre) - One Credit Union (8/12)

The branch manager II will be responsible for branch sales, business development, operations, service level, and culture of an office with 7 or more employees. The branch manager will be responsible for mentoring, coaching, and supporting all member facing employees including but not limited to loan officers, tellers, member service representatives and teller supervisors. This position is FLSA Exempt (salaried) and reports to the Operations Manager.

Essential Job Responsibilities:
  • Must insure that all members receive truly unparalleled service in all situations
  • Needs to balance risk with member service to ensure the organization is protected while also offering unparalleled service
  • Responsible for all sales and service goals for the office as set by the credit union
  • Works closely with team on achieving sales goals while maintaining operational excellence
  • Drives sales through member interaction in the lobby
  • Works closely with teller line and loan officers to ensure seamless member interactions
  • Works with members on complex account needs including but not limited to: fiduciary & custodial accounts, all small business account types, and other unique situations as they arise
  • Will work to bring in new business for the credit union through community involvement & networking
  • Works as a back up to our lending team and originates consumer loans
  • Responsible for the operational soundness of office including all security, cash, and regulatory requirements
  • Will partner with other lines of business in making quality member referrals
  • Contributes to building a positive team environment through meaningful coaching – both formal and informal
  • Leads their team to perform effectively and efficiently and provides meaningful mentoring and coaching to aide in their professional growth and development
Required Skills:
  • 4-5 years of experience in a sales environment with a solid track record (including cross selling)
  • 2-3 years of financial services experience
  • 2-3 years of consumer lending experience – mortgage and small business lending experience a plus
  • Strong leadership skills with 4-5 years of experience
  • Great interpersonal and communication (written and oral) skills
  • Ability to perform simple math such as interest calculations, percentages, multiplication and division
  • Bachelor’s degree in business or related field preferred
Benefits - Health Care, HRA, FSA, Dental, Vision, Life & Disability, 401k plan, Holidays (10), Paid Time Off (PTO)

To apply, email cover letter, resume, and references to jobs(at)onecu.org. URL: www.onecu.org E.O.E. 
Loan Servicing Manager - Vermont Federal Credit Union (8/5)

Job Description: The Loan Servicing Manager is a leadership position at Vermont Federal Credit Union. The primary responsibilities are to ensure that the Credit Union member loans are serviced accurately and as required by contract and regulation. This includes residential mortgage loans and the FNMA & FHLB investor loan portfolio requiring the ideal candidate to have experience in mortgage loan/investor accounting. Additionally, this manager oversees the credit card program, document control, and all other loan reporting, reconciliation and collateral control.

Knowledge of mortgage lending, including secondary market requirements and compliance are a plus. A Bachelor’s degree or satisfactory combination of education and experience is required. Minimum of 5 years of loan servicing experience required.

Major Responsibilities and Duties:
  • Oversee the preparation and filing of mortgage investor reconciliations.
  • Monitor internal and external service levels on loan related issues.
  • Ensure that all necessary remittances and reconciliations are completed on a timely and accurate basis.
  • Oversee the accurate completion of monthly loan reports.
  • Manage the Credit Union’s loan systems.
  • All regulatory reporting is done meeting the established requirements.
  • Implement opportunities for process improvement within the Loan Servicing Department.
  • Provide leadership on projects originating in the Loan Servicing Department.
Job Requirements:
  • 5+ years’ experience in a financial services position
  • Analytical ability
  • Leadership skills with management / supervisory experience
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Knowledge of the mortgage investor market and / or loan compliance a plus
To apply, please visit their website: www.vermontfederal.org E.O.E.
Head Teller (Burlington) - Vermont Federal Credit Union (8/5)

Job Description: In collaboration with the Branch Manager, this position is responsible for leading teller line operations through scheduling and directing daily activity of tellers. This position will work with the Branch Manager to recognize and develop areas of improving teller staff performance through coaching and cross training. Conducts staff meetings to keep teller staff informed of policy or procedure changes.

The right candidate will be responsible for in branch training of new staff, assisting with performance reviews, and informing manager of potential issues and may be involved in corrective action process. Responsible for ongoing performance coaching of teller staff and monitoring department for compliance with established policy and regulations. Orders daily cash requirement for the credit union, manages cash vault, and will perform other related duties as assigned.

Job Requirements: Two to five years of similar or related experience. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.

To apply, please visit their website: www.vermontfederal.org E.O.E.
Head Teller (Milton) - Vermont Federal Credit Union (7/22)

Job Description: In collaboration with the Branch Manager, this position is responsible for leading teller line operations through scheduling and directing daily activity of tellers. This position will work with the Branch Manager to recognize and develop areas of improving teller staff performance through coaching and cross training. Conducts staff meetings to keep teller staff informed of policy or procedure changes.

The right candidate will be responsible for in branch training of new staff, assisting with performance reviews, and informing manager of potential issues and may be involved in corrective action process. Responsible for ongoing performance coaching of teller staff and monitoring department for compliance with established policy and regulations. Orders daily cash requirement for the credit union, manages cash vault, and will perform other related duties as assigned.

Job Requirements: Two to five years of similar or related experience. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.

To apply, please visit their website: www.vermontfederal.org E.O.E.
Senior Consumer Loan Underwriter - VSECU (7/15)

The VSECU Senior Consumer Loan Underwriter is responsible for analyzing member loan applications to determine whether they meet underwriting guidelines, have the ability to repay the loan and for assisting with various tracking and reporting functions.

Duties and Responsibilities:
  • Underwrite and approve consumer loan applications by reviewing application information, using underwriting methodology, and following the VSECU consumer loan policy to determine eligibility factors including run credit report, use national database to determine value of collateral, employment history, tax forms (if necessary), member assets, property value and other criteria that is requested on the form.
  • Approve loans within allowed lending authority and forward loan applications back to consultant for disbursement. For loans above lending authority or that are questionable seek approval and review from either the AVP-Consumer Loans, VP-Lending or SVP-Lending.
  • Seek compromises through obtaining additional information when it’s feasible to approve a loan with acceptable risk factors.
  • Underwrite loans that come through the Indirect channel. Understand the indirect process, maintain knowledge and adherence to VSECU indirect lending guidelines and communicate to dealerships on loans approved or denied.
  • Reach out to previous borrowers to offer products and services that can save member’s time and money.
  • Provide back up as needed to the Consumer Loan Processor by processing Indirect loans and producing daily and monthly loan reports.
  • Participate in training and networking sessions to remain abreast of the current lending environment.
  • Comply with VSECU policies and practices related to assigned duties and with Vermont and federal regulations regarding monetary transactions and reporting requirements, such as Suspicious Activity Report, patriot Act, Bank Secrecy Act and Truth in Savings.
  • Maintain strict confidentially practices for the protection and care of VSECU members
  • Requires regularly scheduled Saturday hours.
  • Perform other duties as assigned.
Education / Knowledge and Experience:
  • Associates degree in business or a related field preferred with a minimum of three years experience in a financial institution including one to two years consumer lending experience or other a comparable combination of education and experience.
  • Familiarity with credit union operations with the consumer lending process.
  • Experience with consumer lending software and processing and underwriting software required.
Job Competencies:
  • Ability to analyze loan documents in order to make sound underwriting decisions and recommend loans for approval or denial.
  • Ability to analyze tax returns and make sound decisions regarding loan risk.
  • Strong organizational, multi-tasking, data and information managing, writing and member service skills required.
  • Strong written and oral communication skills to deal with internal and external contacts.
  • Competent knowledge and experience with Microsoft Office products and financial systems programs.
  • Thorough knowledge of consumer lending procedures, underwriting guidelines, regulations, standards and processes.
  • Ability to work cooperatively with others to identify, recommend and implement opportunities for increased efficiency in the Lending Department.
  • Thorough knowledge of quality control and consumer lending compliance.
  • Ability to work efficiently and quickly in a fast paced environment and to work overtime when loan volumes require extra effort.
Working Conditions - This position requires sitting for long periods of time working primarily at a workstation or desk. Daily tasks include extensive use of computer performing standard keyboard functions requiring some repetitive motion. Stretching breaks are required to prevent injury.

To apply, please visit their website: www.vsecu.com/careers E.O.E.
President/CEO - PSE Credit Union (7/15)

With approximately $125 million in assets, PSE Credit Union, located in the Cleveland, Ohio metropolitan area, is currently in search of an executive to replace their retiring President/CEO. The board of directors is seeking an individual that will bring a progressive and dynamic strategic vision to the organization. They will look to the incoming CEO to expand credit union awareness in the community, develop a robust investment strategy, enhance marketing and business development initiatives and drive a cultural shift within the credit union to promote a sales and service culture. Additionally, this individual will be looked upon to drive and execute the strategic planning process and implement policies for sustainable loan growth. The successful candidate will have five plus years of experience in a senior leadership role within a financial institution, proven coaching and mentoring skills, and a history of driving strategic initiatives. Bachelor’s degree is strongly preferred. Please include reference number 1022 when applying.

With six locations throughout Cuyahoga County, PSE CU has $125 million in assets and serves nearly 20,000 members. Since 1955, PSE CU has been committed to providing personal, professional, and priced-right financial solutions for every stage of their members’ lives. The credit union currently serves the staff and students of the Parma, North Royalton, and Strongsville School Systems, the city workers in several surrounding cities (Parma, Parma Heights, Strongsville, Seven Hills, and North Royalton), and the employees of more than 200 other organizations. PSE CU believes in providing a pathway to your success, and when opening an account at the credit union, you become a lifetime member and partial owner.

To apply, contact Marcus Cotton, VP Executive Recruiting at 832-200-8714 or email mcotton(at)curesources.coop.
Chief Financial Officer - Latah Federal Credit Union (7/15)

Approaching $90 million in assets, Latah Federal Credit Union, located in Moscow, Idaho is in search of a Chief Financial Officer to structure their finance and accounting operations. Reporting directly to the President/CEO, this individual will be tasked with bringing external accounting functions in-house, developing operating procedures, structuring the department and building a cohesive staff. In this role you will be responsible for overseeing processing, financial reporting, asset liability management, budgeting, and managing the investment portfolio. The successful candidate will have a hands-on approach to managing financial operations, direct experience in working with auditors, a fundamental understanding of GAAP and exposure to evaluating participation loans. The ideal candidate will have five plus years of management experience within a financial institution, strong leadership and coaching skills, and a diverse background in accounting and finance. Please include reference number 1028 when applying.

With 5 branches in Latah and Benewah county, Latah FCU is approaching $90 million in assets and serves nearly 7,000 members. Membership at the credit union is open to all who live, work, volunteer, worship, do business in, or go to school in Latah County and to students enrolled in a unified program of study at the University of Idaho. The credit union was chartered in 1969, and is committed to be the financial institution of choice to all within their field of membership by providing products and services that enhance the quality of their member’s lives. The credit union’s main focus is to provide their members with user friendly account services and quality personal services, while providing competitive financial services.

To apply, contact Marcus Cotton, VP Executive Recruiting at 832-200-8714 or email mcotton(at)curesources.coop.
Mortgage Servicing Assistant - Heritage Family Credit Union (7/1)

Responsible for projecting a positive image as a representative of the credit union in receiving visitors and guests. Answer telephones, process mail, and perform a variety of administrative duties for the mortgage department. Utilize a range of computer applications, file and answer phones. Receive and announce visitors and guests and answer the mortgage phone line in a prompt, professional, and courteous manner. Coordinate follow through so visitors and guests are met promptly.

Provide World Class Member Service and assist members and guests as necessary during their visit. Answer phone calls, disseminate information or resolve questions, and/or route calls to the appropriate individual. Take messages and coordinate follow through as needed. Provide assistance/information to members with mortgage servicing questions (ie. Loan balances, payoff amounts, escrow information, payment information, etc.). Assist members in scheduling and/or arranging appointments and meetings with mortgage department personnel. Pull daily rates from Freddie Mac and generate email to staff.

Responsible for review/quality control of HELOC loan set up on the Symitar system. Review the loan file and verify that the information is complete and accurate in the Symitar system. Monitor and input new mortgage recording information as needed on the mortgage system. Set up new automatic payments for mortgage products. Provide maintenance for current mortgage accounts requesting automatic payments. Prepare loan files for investor selling and mortgage scanning. Scan recorded mortgage deeds and documents for existing loan files. Provide back up for quarterly ALCO mortgage rate survey, the weekly CD rate survey, weekly mortgage rate survey, and the pipeline report. Process and distribute mail, interoffice correspondence, and deliveries for the department.

Also responsible to deliver “CHECK BAG” to teller area every day at 4:30PM. Maintain inventory of supplies for the mortgage department, and order miscellaneous supplies as needed. Attend training sessions (CUPATs) and complete required training in a timely manner. Attend and participate in other group or company meetings as required. Maintain a clean and well organized work area as well as assist with the office kitchen cleaning duties and contribute to the overall cleanliness of the HFCU properties. Provide administrative as needed, including generating correspondence or reports, creating spreadsheets or presentations. Provide other back-up duties to the mortgage servicing area. Perform miscellaneous requests and assist other Credit Union staff as needed.

For job competency, education/knowledge, and experience requirements, or to apply for this position, please visit Heritage Family’s careers page. E.O.E.
Mortgage Underwriter - Heritage Family Credit Union (7/1)

The Mortgage Underwriter is responsible for reviewing mortgage loan applications to determine whether they meet underwriting guidelines and the borrower’s ability to repay the loan. After reviewing the loan application and supporting documentation, make a decision to approve the application as submitted, approve it with conditions, suspend it, or deny it.

Underwrite and approve mortgage loan applications by reviewing application information using investor (ie. Freddie Mac) and HFCU mortgage polices to determine eligibility factors including debt to income analysis, LTV, credit analysis, employment history, cash flow analysis, tax forms, member assets, property value and other criteria. Underwrite all loan types including: Purchases, Refinances, Second Homes, Investment Properties, Construction, ARMS, Condominiums, Land Loans, Workout Loans, FHLMC and Portfolio. Perform income analysis of basic and complex loan requests to render sound credit decisions. Perform cash flow analysis on personal and business tax returns. Perform Collateral Reviews using the HFCU Appraisal Review Sheet. Provide efficient and accurate turnaround time of the new underwriting loan submissions and conditions submitted. (Turnaround time is 48 hours from submission to underwriting).

Approve loans within allowed lending authority and make recommendations to senior mortgage staff; approve, suspend or deny loan applications that do not meet requirements. Communicate to the origination group and management in regards to matters related to underwriting. Maintain knowledge of the secondary market guidelines, real estate industry and follow all local, state and federal laws and regulation pertaining to the real estate industry. Attend training sessions (CUPATs) and complete required training in a timely manner. Attend and participate in other group or company meetings as required. Perform miscellaneous requests, respond to email and phone inquiries, file, fax and mail information. Assist other department staff as needed. Maintain a clean and well organized work area and contribute to the overall cleanliness of the HFCU properties.

For job competency, education/knowledge, and experience requirements, or to apply for this position, please visit Heritage Family’s careers page. E.O.E.
Call Center FSR - Heritage Family Credit Union (7/1)

This is a service position that provides World Class Member Service to both credit union members and employees. Serves members promptly while representing the credit union in a friendly, courteous and professional manner. Performs a broad variety of transactional duties to serve members. Provide consumer loans including installment, Visa and overdraft line of credit. Duties also include cross-selling products and services appropriate to member needs. Answers questions regarding credit union services provided and performs a variety of account maintenance duties. The duties of this position are performed primarily over the phone. Answer incoming calls promptly and professionally to respond to and resolve inquiries and requests from members regarding their accounts while representing the credit union in a friendly and courteous manner. Open new accounts, both personal and business, including share drafts, share certificates, debit cards, etc., and explain all services offered by the credit union; cross-selling to members those services of which the member may be using at other financial institutions or of which the member may benefit. Perform other services such as wire transfers, travelers checks, disputes, etc., along with account maintenance. Help members complete paperwork in connection with any fraud against their account.

Interview loan applicants for consumer and credit card loans and enter the data into the core system. Pull credit reports, calculate ratios, add comments and make a recommendation. If within guidelines, approve the loan based on the loan rating or send to an authorized representative to be approved. Offer and educate members regarding our debt cancellation, gap and mechanical repairs products. Verify vehicle loan information, fund disbursement, title registrations and automobile insurance. Book consumer loans to insure proper documents are completed, follow up on information required to complete the lending process and forward loan documents for review in a timely manner.

Attend training sessions (CUPATs) and complete required training in a timely manner. Attend and participate in other group or company meetings as required. Maintain a clean and well organized work area as well as assist with the overall cleanliness of the HFCU properties. Perform miscellaneous requests, respond to email and phone inquiries, file, fax and mail information. Back up other FSRs. Assist the branch/department manager and other department staff as needed.

For job competency, education/knowledge, and experience requirements, or to apply for this position, please visit Heritage Family’s careers page. E.O.E.
Chief Executive Officer - Vermont VA Federal Credit Union (6/17)

Growing full-service community credit union with $23 million in assets serving over 2,600 members from its White River Junction office is seeking an experienced, progressive, and service-oriented Chief Executive Officer to lead its operation. The ideal candidate should possess a 4-year college degree and strong skills in leadership, planning, financial management, compliance, technology and marketing. Strong interpersonal skills and oral and written communication abilities a must. Prior management experience in a financial institution setting desired. A commensurate and competitive compensation and benefits package will be provided to the successful candidate.

To apply, please send cover letter with resume and salary requirements by email to ExecutiveSearch(at)vermontcreditunions.coop.

Vermont VA Federal Credit Union is an equal opportunity employer.
Application Support Analyst - New England Federal Credit Union (6/17)

This full time exempt position is located at our offices at 141 Harvest Lane, Williston, VT. The Application Support Analyst is responsible for the implementation and testing of banking software programs as directed by the department manager. This position works with a variety of business unit managers at NEFCU to understand software requirements, and uses internal and vendor provided resources to deliver solutions to identified needs. The ability to provide clear technical and operational support in interface between users and vendors, document controls and develop procedural and training materials and workflows are critical to success in this position.

The preferred candidate will have an undergraduate degree or equivalent experience, prior experience in a financial services industry, advanced level experience writing SQL and with SQL automation, expert Microsoft Office product skills including MS Access and effective written and verbal communication and problem solving capacity.

Qualified applicants should complete an online application allowing you to submit a complete resume and cover letter illustrating reasons for interest and further qualification(s). Please visit us at our website.
Call Center Representatives (South Burlington) - Vermont Federal Credit Union (6/17)

Job Description: Vermont Federal Credit Union is searching for two Call Center Representatives based out of the South Burlington Branch. Responsibilities include assisting members and potential members with their telephone, on-line and e-mail requests. In addition, answer questions about products and services and resolving problems that are within their authority to resolve. Problems that are beyond their authority are communicated to the supervisor, along with their recommendations. This person cross sells opportunities and services to members, they also maintain member account information on the computer system and ensures that appropriate records are maintained and required reports are prepared. The candidate assists other departments as needed.

Job Requirements: A two year college degree and one to three years of similar or related experience. Experience in a financial institution preferred.

To apply, please visit their website: www.vermontfederal.org E.O.E.
Director of Marketing - Members Advantage Community Credit Union (6/10)

Members Advantage Community Credit Union is a financial institution in which serving our membership is our top priority. This position will be located in our South Burlington Vermont office.

As a Marketing Director your responsibilities would include planning and implementing sales, marketing and product development programs (both short and long range) targeted toward existing and new markets by performing the following duties:
  • Develop and implement strategic marketing plans and sales plans to achieve credit union objectives for products and services.
  • Develop and manage marketing operating budget
  • Plan and oversee advertising and promotional activities including print, online, electronic media, direct mail and website. Included in this would be participation in offsite promotional events.
  • Prepare marketing activity reports and present to senior management
  • Be an enthusiastic person who can encourage and motivate staff through promotions
The ideal candidate will be a professional with a proficiency in communication. They must be Member Service Focused and have excellent presentation skills. We are looking for a strategic thinker who can get results.

This is a full time position with an excellent compensation and benefits package. There will be occasional travel required to our 3 other Branches located in Barre, White River and Windsor, Vermont.

Required Education: Bachelor’s Degree in Sales or Marketing with at least 2 years of experience.

MACCU is a not-for-profit financial cooperative focused on providing our members quality service, convenient products and great rates. Serving our members for over 60 years.

Apply to humanresources(at)maccu.org by submitting a cover letter and resume.
Member NCUA – Equal Opportunity Employer